Datenschutzerklärung
Last updated: April 16, 2026
1. INTRODUCTION
At CINCO, privacy is approached with intention, clarity and responsibility.
This Privacy Policy explains how Furtado & Pereira, Lda., trading as CINCO (“CINCO”, “we”, “us” or “our”), collects, uses and protects your personal data when you access our website, purchase our products or interact with our Services.
We process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Portuguese law.
By using our Services, you acknowledge that you have read and understood this Privacy Policy.
2. DATA CONTROLLER
Furtado & Pereira, Lda.
Rua Casa Branca 97
3030-109 Coimbra
Portugal
NIF: PT515204323
Email: customer@cinco-store.com
The person responsible for data protection matters is:
António Miguel Antunes Ribeiro Pereira
3. PERSONAL DATA WE COLLECT
We may collect and process the following categories of personal data:
- Identity data: name
- Contact data: email address, phone number, billing and shipping address
- Transaction data: order history, purchase details, payment confirmations
- Technical data: IP address, browser type, device information
- Usage data: browsing behavior and interaction with our website
- Marketing data: preferences and engagement with communications
We only collect data that is necessary for clearly defined purposes.
4. HOW AND WHY WE USE YOUR DATA (LEGAL BASIS)
We process your personal data under the following legal bases:
Contractual necessity
(to perform your order or provide Services)
- processing and delivering orders
- managing payments
- customer service and communications
Legal obligation
(to comply with applicable law)
- invoicing and accounting
- tax and regulatory compliance
Legitimate interest
(to improve and protect our business)
- fraud prevention and transaction security
- website performance and analytics
- service improvement
In all cases, our legitimate interests are balanced against your rights and freedoms.
Consent
(where required)
- marketing communications
- cookies and tracking technologies (non-essential)
You may withdraw your consent at any time.
5. DATA SHARING
CINCO does not sell or trade your personal data.
We may share your data with trusted third parties only where necessary:
- Shopify (e-commerce infrastructure)
- Payment providers (e.g. Stripe, PayPal)
- Logistics partners (shipping and delivery)
- Analytics & marketing platforms (e.g. Google, Meta)
These entities act either as:
- data processors (on our behalf), or
- independent controllers, depending on the service
All partners are required to comply with GDPR and ensure appropriate data protection.
6. INTERNATIONAL DATA TRANSFERS
Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards, including:
- Standard Contractual Clauses approved by the European Commission
- Transfers to countries with adequacy decisions
7. DATA RETENTION
We retain personal data only for as long as necessary:
- Orders & invoicing → up to 10 years (legal obligation)
- Customer accounts → until account deletion or prolonged inactivity
- Marketing data → until you withdraw consent
- Analytics data → typically up to 26 months
8. YOUR RIGHTS
Under GDPR, you have the right to:
- Access your personal data
- Rectify inaccurate or incomplete data
- Erase your data (right to be forgotten)
- Restrict processing
- Port your data
- Object to processing (including marketing)
- Withdraw consent at any time
You may also lodge a complaint with:
CNPD — Comissão Nacional de Proteção de Dados
https://www.cnpd.pt
9. EXERCISING YOUR RIGHTS
To exercise your rights, contact:
We respond within 30 days, in accordance with GDPR.
10. DATA SECURITY
We implement appropriate technical and organizational measures, including:
- encrypted connections (SSL)
- secure servers
- restricted data access
While we take all reasonable steps, no system is entirely secure.
11. COOKIES AND TRACKING TECHNOLOGIES
We use cookies to improve your experience and understand how our Services are used.
Types of cookies
-
Essential cookies
Required for core functionality (no consent needed) -
Analytical cookies
Help us understand usage and improve performance -
Functional cookies
Store preferences for a personalized experience -
Marketing cookies
Used for advertising and personalization (require consent)
Consent
Non-essential cookies are only activated after your consent via our cookie banner.
You can manage or withdraw consent at any time through your browser settings or cookie preferences.
12. MARKETING COMMUNICATIONS
If you opt in, CINCO may send you communications regarding:
- new collections
- product launches
- exclusive offers
You may unsubscribe at any time via:
- the link in our emails
- your account settings
13. PROFILING AND AUTOMATED DECISION-MAKING
CINCO may use limited profiling for marketing purposes, such as:
- analyzing preferences
- personalizing communications
No decisions with legal or significant effects are made solely through automated processing.
14. THIRD-PARTY LINKS
Our website may contain links to third-party websites.
CINCO is not responsible for their content or privacy practices. We recommend reviewing their policies.
15. SMS COMMUNICATIONS
By opting in, you agree to receive transactional and marketing messages.
You may unsubscribe at any time by:
- replying “STOP”
- using the unsubscribe link
Standard messaging rates may apply.
16. DISCLAIMER
CINCO is not responsible for the content or practices of external websites referenced in our Services.
17. UPDATES
We may update this Privacy Policy from time to time.
The latest version will always be available on our website.
18. CONTACT
For any privacy-related questions: